See our upcoming events for 2024! Click here

Videos

Tag Archives: Lean service

Speedee Service System

In 1948 the McDonald brothers invented the SPEEDEE SERVICE SYSTEM for burger production emphasizing speed, lower prices and volume. The Speedee Service System applied the principles of manufacturing  production to fa...

Read More

The Housing Repairs Game Preview

This video presentation provides a description of the Housing Repairs Game, which can be used to introduce lean principles to service improvement, operations and delivery staff, typically at the start of a training pr...

Read More

The Great Lean Manufacturing – Visa Example

This video – a Visa card advertisement – is used to show ‘perfect’ lean manufacturing in a fast food environment  – no WIP, no excess stock, Just in Time, customer satisfaction, etc. H...

Read More

The Thoughts of John Seddon

With the publication of Freedom From Command and Control in 2005, John Seddon arguably made a significant impact on the world of lean and continuous improvement in services by challenging the standar...

Read More

The Lean Office and Futility of 5S

Many argue that classic lean manufacturing techniques like 5S have little relevance in service orientated, office environments. This animation parodies an attempt to 5s an office.

Read More