National Grid Accreditation

Congratulations to National Grid for their recent LCS accreditation – and for being the first utility company in the world to achieve direct LCS accreditation.

National Grid is an international electricity and gas company based in the UK and north-eastern US. With over 27,000 employees it plays a vital role in connecting millions of people safely, reliably and efficiently to the energy they use.

Being at the heart of one of the greatest challenges facing our society – delivering clean energy to support our world long into the future, National Grid has focused on Performance Excellence and building its lean capability over the last 3 years to deliver a competitive advantage for its shareholders and promote the development and implementation of sustainable, innovative and affordable energy solutions.

The awarding of LCS accreditation serves to further highlight National Grid’s commitment to leveraging a best practice approach whilst also providing external recognition for its Performance Excellence professionals who play a vital role in driving forward their Continuous Improvement journey. In awarding the accreditation, LCS noted:

• National Grid’s submission was well organised and demonstrated high levels of professionalism, with all system components in place.
• The lean training system is considered to have several strong features, including its strong strategic alignment and a focused Centre of Excellence providing appropriate structure to manage and promote CI knowledge and practices.
• The Performance Excellence Journey is considered to provide a robust CI framework, founded on key CI principles, with the five core practices providing both direction and cohesion and there is appropriate emphasis on practical application of knowledge to provide real business benefits. In addition, the recognition of behavioural change is seen as a strong feature.
• Of particular note is the system’s digital support and resource facility, which is considered best in class, covering areas such as communication, enrolment, evaluation, resources and learner support, which helps ensure that the supporting processes themselves are lean in character and contribute to the system’s overall effectiveness.”

National Grid’s Chief Executive Officer, John Pettigrew said:

“The energy sector is going through the most significant revolution in a generation as politicians, regulators and the industry looks to respond to the shift to low carbon solutions and customers seek to take increasing control of their energy needs. Performance Excellence is pivotal in helping us ensure that we have the capability to continuously improve, respond to these new customer needs and position national grid for a very different future.”