Continuous Improvement Culture & Capability Build

client-stellafield-1

May 2022

Sellafield Ltd Group Business Services (GBS) is a Multi-Functional Shared Service organisation. Delivering operational services in People (HR), Finance and Administration. Their primary customers are the 11,000+ employees that work for Sellafield Ltd.

Newly formed in 2020, GBS were looking to build on the work started by Nuclear Shared Business Services (NSBS), with a focus on 4 key areas:

  1. Seeking to transform service performance, efficiency, pace and quality.
  2. How? Through Service Management, Digital solutions, E2E process improvement, and driving Business Improvement Culture.
  3. Transitioning focus of capability from transacting to assuring and adding value.
  4. Seeking to establish credibility and reputation to delivering more of the services they currently deliver, take on new service lines and deliver to new customers.
  • LCS Impact Award category: Team
  • Team name: GBS & BI central team, Sellafield Limited