First Housing Association Certificates Awarded

Tai Calon Housing Community Association, based in Blaenau Gwent, is the first housing association in the UK whose staff have been award LCS Certificates of Lean Competency, with training delivered by accredited specialist consultancy, the Lean Partnership.

Valley Manager Ceri Owen said: “ Lean Thinking is about enabling and supporting staff to streamline their workload so that they have more time to support tenants. Universal Credit will be introduced in Blaenau Gwent this October and it is vital that the team is there to help tenants as they transfer to UC. The training gave us the skills to look at what we currently do and find new, smarter ways of working.”

In all eleven members of the team and colleagues from across the business studied for the LCS Accreditation over a six month period before successfully passing an exam.

Dr Debbie Hay, Director of Learning for Lean Partnership Limited, said: “The Lean Accreditation helps to make staff the architects of their own success. It gives them the key to work more efficiently. We are thrilled that Tai Calon is using the Lean approach.”

Andrew Myatt, Director of Communities and Housing, said: “I am very proud of the members of staff. It was their idea to study for the accreditation and their hard work will certainly make a difference for tenants and Tai Calon.