Our Blogs
Sharing the knowledge and thoughts of our team of experts

Creating Cross-Functional Collaboration through Continuous Improvement
For organisations committed to Continuous Improvement (CI), collaboration is not just a value - it’s a necessity. Yet, many businesses still struggle with silos that slow down progress, block innovation and create inefficiencies....



The LCS & Lean Six Sigma
Introduction Many organisations today describe their improvement approach as ‘Lean Six Sigma’ and ask how Lean Six Sigma relates to the Lean Competency System (LCS). Some assume that because the LCS uses the word ‘lean’ it...

Succeeding with Work Method Standardisation: Using the Power of TWI Job Instruction
Training Within Industry Training Within Industry– TWI – is often referred to as the forerunner of contemporary lean thinking and while developed in the US over 70 years ago to support the World War Two war effort, it is still...


Why Lean Thinking is Valuable to the Service Industry
Is Lean Thinking Only Applicable to Manufacturing? Lean’s success has been tried, tested and proven in manufacturing and with the service industry constantly growing, many in the sector are also looking at whether or not the same...

Gamification is the Future of the Workplace. Here’s Why
Is gamification right for your company? Are your sales reps excited to come to work each day? Or do they dread each call, pensively check their monitor clocks, mentally computing how much time there is left before they can leave...

Four Sectors that have Benefited from Lean Thinking
Lean thinking has produced some impressive results for organisations over a range of industries and sectors. The lean concept, popularised through Toyota, was created to cut down on waste and establish a more customer focused...

The Equation of Lean
“I’m sorry, but all our agents are busy at the moment…” We’ve all experienced this apologetic message on a Monday morning when we call a service centre to make that claim, book an appointment, or request service. They are...