Is gamification right for your company? Are your sales reps excited to come to work each day?
Or do they dread each call, pensively check their monitor clocks, mentally computing how much time there is left before they can leave...
Lean thinking has produced some impressive results for organisations over a range of industries and sectors. The lean concept, popularised through Toyota, was created to cut down on waste and establish a more customer focused...
“I’m sorry, but all our agents are busy at the moment…”
We’ve all experienced this apologetic message on a Monday morning when we call a service centre to make that claim, book an appointment, or request service. They are...
By their nature all industries and sectors are competitive and in order to thrive, you need to get and stay ahead of your competitors. Lean helps businesses attain competitive advantage by identifying the key strategic areas for...
Lean management (and the leadership implicit within the role) plays an essential role in the operation and success of lean businesses. Without a willingness to adopt a lean leadership approach, companies will struggle to fully...
What are the Different Types of Learners?
Visual, aural, verbal (reading/writing) and kinesthetic are the most common categories that people use to define learning styles. One theory called “VARK” (an acronym for the four types),...
