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Training Within Industry Training Within Industry– TWI – is often referred to as the forerunner of contemporary lean thinking and while developed in the US over 70 years ago to support the World War Two war effort, it is still...

Introduction Total productive maintenance (TPM) is a lean maintenance methodology that looks to maximise the utilization of your available resources such as machines, processes, and procedures as well as your employees, to...

Is Lean Thinking Only Applicable to Manufacturing? Lean’s success has been tried, tested and proven in manufacturing and with the service industry constantly growing, many in the sector are also looking at whether or not the same...

Is gamification right for your company? Are your sales reps excited to come to work each day? Or do they dread each call, pensively check their monitor clocks, mentally computing how much time there is left before they can leave...

Lean thinking has produced some impressive results for organisations over a range of industries and sectors. The lean concept, popularised through Toyota, was created to cut down on waste and establish a more customer focused...

“I’m sorry, but all our agents are busy at the moment…” We’ve all experienced this apologetic message on a Monday morning when we call a service centre to make that claim, book an appointment, or request service. They are...