Introduction
Many organisations today describe their improvement approach as ‘Lean Six Sigma’ and ask how Lean Six Sigma relates to the Lean Competency System (LCS). Some assume that because the LCS uses the word ‘lean’ it...
Is Lean Thinking Only Applicable to Manufacturing?
Lean’s success has been tried, tested and proven in manufacturing and with the service industry constantly growing, many in the sector are also looking at whether or not the same...
Lean thinking has produced some impressive results for organisations over a range of industries and sectors. The lean concept, popularised through Toyota, was created to cut down on waste and establish a more customer focused...
“I’m sorry, but all our agents are busy at the moment…”
We’ve all experienced this apologetic message on a Monday morning when we call a service centre to make that claim, book an appointment, or request service. They are...
By their nature all industries and sectors are competitive and in order to thrive, you need to get and stay ahead of your competitors. Lean helps businesses attain competitive advantage by identifying the key strategic areas for...
Lean management (and the leadership implicit within the role) plays an essential role in the operation and success of lean businesses. Without a willingness to adopt a lean leadership approach, companies will struggle to fully...
