Tag Archives: Public sector
E-Efficiency and E-Effectiveness of Public Services
It is my firm belief that public services can be at the cutting edge of digital developments. In a previous blogs I eulogised about the savings in both customer time and actual cost that came from the Passport Office sharing digital information with the DVLA. Yet despite so much excellent... Read MoreValue Confusion: The Problem of Lean in Public Services
Introduction For well over a decade continuous improvement approaches have been formally applied in the public sector in the UK and elsewhere, in an attempt to improve service quality and streamline processes, often in response to cuts in public expenditure budgets imposed by governments. Many public services in the UK... Read MoreWord Cloud
5S
Appreciative inquiry
Case study
CI culture
Crisis management
Customer service
Digital credentials
eLearning
Engagement
Fractal thinking
Gamification
ICT
Implementation
Innovation
Key concepts
Leadership
Lean
Lean & green
Lean in healthcare
Lean philosophy
Lean service
lean thinking
Learning style
Management
Manufacturing
Organisational learning
PDCA
People & organisation
Performance management
Public sector
Public value
Retailing
Sales & marketng
Strategy
Strength-based approach
Sustainability
Teaching
Tools & techniques
TPM
Training techniques
Training Within Industry
Value
Vision statement
Visualisation
Wastes
