Article Archive

As a lover of lean thinking, I appreciate any development that simplifies my life. Consequently, my heart skips with delight when I pay for anything using my “contactless” debit card and love when I can pay for an iTunes download merely using my thumb print on my iPhone. However, not...

When lecturing on the importance of the Board in determining the success of companies, the main company that I’d call upon to illustrate ‘how best to do it’ was Tesco. For years companies have been eager to hear about how Sir Terry Leahy, Tesco’s former CEO, used a balance scorecard...

There can be no doubt that there have been several high profile Government IT initiatives which have failed miserably. Attempts to upgrade and improve the NHS’s IT infrastructure were last year heralded as “one of the worst fiascos ever”. The abandoned scheme cost the taxpayer £9.8 billion pounds – a...

A regular criticism of a lean approach to work is simply that it’s “common sense”. If it’s so “common” however, then how come there are so many work processes that are so complicated, unwieldy and simply do not work?! To say that a lean approach to work is common sense...