First Southern Hemisphere Accreditation

Congratulations to the National Australia Bank (NAB) for their recent LCS accreditation – and for being the first organisation, and bank, in the Southern Hemisphere to achieve direct LCS accreditation.

NAB is one of the four largest financial institutions in Australia, with 35,000 employees servicing more than 10 million customers around the world. It has a strong Lean and process transformation capability, having started its Lean-oriented improvement journey back in 2004.  In awarding the accreditation, LCS noted:

• the high level of professionalism in NAB’s training system and the robust management framework in place as part of its centralised Academy training function and facilities.
• how the NAB has continued to augment its strong training foundations in Lean and Six Sigma, with an increased focus on customer-centred design and operational excellence.

Executive General Manager, Process Design and Transformation, Damon Dermody, said:

“We are delighted to have received our LCS accreditation.  We believe that this is the first step towards us achieving our aspiration of having the best process design capability in our sector.  More broadly, uplifting our process transformation capabilities will help us to deliver a better experience for our customers and ultimately support us to deliver on our vision as Australia and New Zealand’s most respected bank.”